ICT Supporter - 1St / 2Nd Level (German Speaking)
Location:
Bern Canton
Language(s):
German & English
Job Description
We are currently looking on behalf of one of our important clients for a 1st / 2nd Level ICT Supporter. The role is a permanent position based in Bern Canton.
Your Role:
• Carry out the following in Helpdesk / 1st Level Support:
Receipt of fault reports and recording of problem reports
Carrying out an initial review of the customer's request and initiating processing in accordance with guidelines
Monitoring of pending reports
Timely publication as well as necessary information regarding the status and progress of customer inquiries
Formal conclusion of the enquiries including the verification of customer satisfaction
Creation of user accounts, user drives, assignment of permissions
• Carry out the following in 2nd Level Support:
Installing PCs, peripherals and means of communication
Perform software updates/rollouts (client management software)
Creation of user manuals and updating of process checklists
Implementation and/or collaboration in IT projects
Collaboration in the support and expansion of the telephone infrastructure
Creation of system, installation and IT infrastructure documentation
• Carry out the following in Asset Management:
Maintain hardware, software, and network inventories
Management of the central/operational purchasing of IT products
PC & Peripherals Lifecycle Management
Your Skills & Experience:
• At least 3 years of professional ICT Support experience including experience in both 1st & 2nd Level Support (more senior candidates with 10+ years of experience are also welcome to apply).
• Skilled in the application of problem-solving techniques & design of problem-solving processes.
• Any exposure to or experience in the area of System Administration is considered advantageous.
Your Profile:
• Completed ICT training / University Degree in the area of Computer Science, ideally with focus on System Engineering.
• Goal-oriented, a team-player, resilient & strong communication skills.
• Fluent English speaker & a good command of German (at least B2 level).
Your Role:
• Carry out the following in Helpdesk / 1st Level Support:
Receipt of fault reports and recording of problem reports
Carrying out an initial review of the customer's request and initiating processing in accordance with guidelines
Monitoring of pending reports
Timely publication as well as necessary information regarding the status and progress of customer inquiries
Formal conclusion of the enquiries including the verification of customer satisfaction
Creation of user accounts, user drives, assignment of permissions
• Carry out the following in 2nd Level Support:
Installing PCs, peripherals and means of communication
Perform software updates/rollouts (client management software)
Creation of user manuals and updating of process checklists
Implementation and/or collaboration in IT projects
Collaboration in the support and expansion of the telephone infrastructure
Creation of system, installation and IT infrastructure documentation
• Carry out the following in Asset Management:
Maintain hardware, software, and network inventories
Management of the central/operational purchasing of IT products
PC & Peripherals Lifecycle Management
Your Skills & Experience:
• At least 3 years of professional ICT Support experience including experience in both 1st & 2nd Level Support (more senior candidates with 10+ years of experience are also welcome to apply).
• Skilled in the application of problem-solving techniques & design of problem-solving processes.
• Any exposure to or experience in the area of System Administration is considered advantageous.
Your Profile:
• Completed ICT training / University Degree in the area of Computer Science, ideally with focus on System Engineering.
• Goal-oriented, a team-player, resilient & strong communication skills.
• Fluent English speaker & a good command of German (at least B2 level).
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