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Technical Support Team Leader


Location:
Graubünden Canton
Language(s):
Only English Required
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Job Description
We are currently looking on behalf of one of our important clients for a Technical Support Team Leader. The role is a permanent position based in Graubünden Canton.

Your Role:

• Manage an international support team that coordinates the technical support for products used in Europe, Asia & Africa.
• Hold responsibility for the technical commissioning of a platform worldwide as well as for the training & support of the service technicians of distributors.
• Complete maintenance contracts with customers.
• Plan tasks for service employees & coordinate service assignments & trainings.
• Coordinate the creation of service news, service manuals & service tools for the systems produced in Switzerland in collaboration with the team.
• Participate in the development process of new developments.
• Carry out budget monitoring for technical support.
• Control customer feedback.

Your Skills & Experience:

• Good level of professional technical support experience.
• Very good technical expertise in the area of technical support.
• Previous experience in the areas of life science or plant engineering is a plus.

Your Profile:

• Completed University Degree in the areas of mechanical engineering, electrical engineering, systems engineering or similar.
• Confident, communicative & a team-player.
• Self-driven, responsible & in possession of high levels of initiative.
• Willing to travel internationally (about 30%).
• Fluent German & English.

If you wish to apply, please send us your resume in Word format with some references.
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