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Technical Support & Deployment Manager

Only English Required
Job Ref:
Experis AG
Job Description

Technical Support and Deployment Manager - Basel - 100%

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

For our international client based in Basel, Experis is currently looking for a Technical Support and Deployment Manager for a contracting position until, at least, end of 2018.

- Preferred start date: 02.07.2018
- Latest start date: 16.07.2018
- End date: 31.12.2018
- Extension: Very high extension probability (but needs to be approved).
- Work location: Basel
- Workload: 100%
- Travelling: Not required

Tasks & Responsibilities:

a) Technical support:
- Manage 2nd-line/technical customer support, study coordinators and physicians related to remote patient monitoring solutions that are used in clinical studies
- Establish and document scalable support processes across clinical studies, including preparation of training materials

b) Deployment management:
- Plan deployment workflows and logistics
- Manage device deployments
- Plan equipment demand and provide input to purchasing process

You bring for this role the following qualifications:

Must Haves:
- 3+ years of IT project experience
- 3+ years of similar experience highly preferred (technical support, deployment management)
- Customer and/or technical support experience
- Capable of combining project and operational work
- Skilled with technology
- Ability to plan work ahead and manage and direct execution by others
- Native/fluent-English speaker or equivalent (written and spoken)

Nice to Haves:
- Logistics support experience
- Pharmaceutical industry experience
- Mobile Device Management experience
- Project-based work experience within the area of clinical development
- Good German skills, written and spoken

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However should you have any questions please contact St├ęphanie Vogt.

This is a Contract position.
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