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Luxury Store Sales Associate

Fluent German and English
Job Ref:
JO sales ZU
Helvetica Partners
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Job Description

We are currently looking on behalf of one of our important clients for a Store Sales Associate in the luxury fashion retail for a permanent contract. This role is based in Zürich.
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Salary Indication
very good
Your Skills and profile:
• Previous experience as Sales Associate for a luxury brand
• Passion for fashion luxury
• Ability to achieve a strong sales record
• Extremely customer service and results orientated
• Motivated, positive and committed with a can do attitude
• Excellent personal appearance, excellent attention to details
• Open minded, versatile and flexible
• Fluent in German AND/OR Swiss German and English – French skills as an advantage
Main responsibilities
• Build quality relationships with customers resulting in strong sales records and customers’ loyalty by using advanced sales techniques
• Provide exceptional standards of customer experience surpassing customer expectations at every opportunity
• Assess customer needs and advise on product ranges best suited
• Demonstrate and reflect the luxury brand image through customer service, attitude, personal grooming, dress code and behaviour
• Develop a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
• Demonstrate a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets
• Attend and participate in all training and events as required
• Perform back-office activities such as: data entry into the system (customers and sales), inter store movements, stock counting, product receiving, daily closures, inventories, cleanliness of the sales floor, client database...
• Inform Management about litigations and escalate complex cases
• Ensure stock replenishment at all times and report shortages
• Support the visual merchandising to the highest standard

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