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IT Service Desk Agent

Bern Canton
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Job Description
We are currently looking on behalf of one of our important clients for an IT Service Desk Agent. This role is permanent position based in Bern Canton.

Your role:

• Providing first level support in 24/7 shifts to the customers by phone, e-mail or remotely
• Categorizing and prioritizing the most accurately possible and dispatching Incidents and Service Requests to the appropriate team
• Troubleshooting and resolving owned incidents and applying corrective actions
• Restoring the degraded service’s quality as fast as possible
• Technically or hierarchically escalate incidents or service requests and doing their follow-up
• Process owned Service Requests
• Informing customers of service status

Your skills and experience:
• Some professional experience in IT 1st level support
• IT diploma or equivalent
• Willing to work occasionally during weekends and night shift
• Very good command of French and English, German is considered advantageous
Your profile:
• Customer and Service oriented
• Team player
• Ability to work under pressure
• Flexibility
• Dynamic, hands-on and “can do” mentality
• Precise and rapid diagnosis ability

If you wish to apply, please send us your resume in Word format with some references. You can also register on our website which will allow you to receive other exclusive and confidential job offers.
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